Data Protection Policy

tk91's Privacy Policy

Protecting your personal information is our highest priority. Read this policy to learn in detail how tk91 collects, uses, and keeps your data secure.

Last Updated: January 2026 — This policy may change at any time; please review this page after any changes.

This Privacy Policy ("Policy") describes our practices regarding the personal information of users of the tk91 platform and its related services ("Services"). By registering on tk91 or using the Services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using the Services.

1 Definitions and Introduction

Below are definitions of key terms used in this Policy that apply throughout the document:

  • Personal Information: Any information that can directly or indirectly identify you, such as your name, email address, mobile number, account details, or financial transaction records.
  • Processing: Any operation carried out on personal information — collection, storage, use, modification, disclosure, or deletion.
  • Third Party: Any person or entity other than tk91 or the user.
  • Cookies: Small data files stored on your device that are used to improve your browsing experience.

2 What Information We Collect

tk91 collects different types of information at various stages of our relationship with you. This information comes from two main sources:

2.1 Information You Provide

When you create an account on tk91, carry out transactions, or contact us, you may voluntarily provide the following information:

  • Full name and date of birth
  • Email address and mobile number
  • Residential address
  • A copy of your national ID card or passport for identity verification
  • bKash, Nagad, Rocket, or bank account details (for deposits and withdrawals)
  • Messages and communication history with the support team

2.2 Automatically Collected Information

When you browse our platform or use our Services, our systems automatically collect certain technical information:

  • IP address and device type
  • Browser type and operating system
  • Session duration and pages visited
  • Gaming history and transaction logs
  • Data collected through cookies and similar tracking technologies

3 How We Use Information

tk91 uses the information collected only for the legitimate purposes listed below. We never use your information for irrelevant or unauthorised purposes:

  • Account Management: To complete the registration, login, and account verification process.
  • Identity Verification (KYC): To verify age and identity in order to prevent fraud and ensure responsible gaming.
  • Financial Transactions: To process secure deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
  • Service Improvement: To analyse platform performance and further improve the user experience.
  • Security: To protect accounts, detect suspicious activity, and prevent fraudulent transactions.
  • Customer Support: To resolve your enquiries or complaints quickly and effectively.
  • Legal Compliance: To comply with applicable laws and regulations and to fulfil legitimate requests from authorities.
  • Communications: To inform you of important service updates, security alerts, or changes to policies.

4 Sharing Information with Third Parties

tk91 does not sell or commercially rent your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Providers

We work with trusted technology and payment processing partners who provide specific services on our behalf. These partners receive only the information necessary for their work and are bound by our strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a legitimate request from a law enforcement agency, or a requirement under applicable law. Any such disclosure will always be on a legal basis and limited to the minimum necessary.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, the new party must maintain privacy standards equal to or higher than those in this Policy.

5 Cookies and Tracking Technologies

tk91 uses cookies and similar technologies (such as web beacons and pixels) to maintain platform functionality and improve the user experience. There are three types of cookies:

  • Essential Cookies: Required for the basic operation of the Services, such as maintaining login sessions — these cannot be disabled.
  • Functional Cookies: Help remember your preferences and settings.
  • Analytical Cookies: Collect information about site usage that helps us improve our Services.

You can control or decline cookies through your browser settings. Please note that disabling essential cookies may cause some parts of the Service to not work properly.

6 Data Protection and Security

To ensure the security of your information, tk91 applies industry-standard technical and administrative measures:

  • SSL/TLS Encryption: All data transfers between your device and our servers are encrypted.
  • Access Controls: Only authorised personnel can access the personal information required for their role.
  • Secure Payment Gateway: All financial transactions are processed through secure encrypted channels.
  • Regular Security Audits: Systems are regularly reviewed to identify potential risks.
  • Two-Factor Authentication: An option to add an extra layer of security to your account login.

While we are committed to ensuring the highest level of security, no digital system is entirely risk-free. We commit to taking prompt action and notifying affected users in the event of any security incident.

7 Your Rights

You have the following rights regarding your personal information, which tk91 always respects:

7.1 Right of Access

You have the right to know what personal information we hold about your account and to receive a copy of it.

7.2 Right to Rectification

You have the right to request correction of your information if it is inaccurate or incomplete. You can update some information yourself in your account settings.

7.3 Right to Erasure

In certain circumstances, you have the right to request deletion of your personal information. However, this right may be limited in cases of legal obligations or ongoing disputes.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted, though this may affect your use of the Services.

7.5 Right to Complain

If you believe your information has been used inappropriately, you can contact us directly. Our support team is active 24/7 and can be reached by emailing [email protected] or through live chat.

8 Data Retention Period

tk91 retains your personal information only for as long as necessary:

  • Active Accounts: All related information is retained while the account is active.
  • Closed Accounts: After an account is closed, information may be retained for a defined period for legal obligations, dispute resolution, or fraud investigation.
  • Financial Records: Transaction records are retained in accordance with applicable legal requirements.
  • Deletion Process: Once the retention period ends, information is securely deleted or anonymised.

9 Protection of Minors

tk91's Services are intended only for those aged 21 and above. We do not knowingly collect personal information from minors. During registration you must confirm your age, and this is verified through KYC checks.

If it is established that information has been collected from a minor without our knowledge, we will immediately delete that information and close the associated account. Parents or guardians who have concerns are requested to contact [email protected].

10 International Data Transfers

The servers or partner organisations used to provide our Services may be located in various countries. Your information may be transferred to those countries. In such cases we ensure that all relevant parties maintain adequate data protection standards and operate under agreements consistent with this Policy.

11 Changes to the Policy

tk91 reserves the right to update or change this Privacy Policy as needed. For significant changes:

  • The "Last Updated" date on this page will be revised.
  • Registered users will be notified by email or through a platform notification.
  • Continuing to use the Services after the changes will be considered as your acceptance of the new policy.

We recommend visiting this page regularly to stay up to date on any changes to the Policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. tk91's dedicated support team is ready to assist you with any matter relating to the protection of your information:

Email: [email protected]

Live Chat: Active 24/7 — chat directly from any page on the platform

Our support team provides assistance in both Bengali and English.

Our Commitment

tk91 believes that your privacy is a fundamental right. We commit to always handling your information with respect, transparency, and strict security standards. Thank you for placing your trust in our platform — we are always committed to protecting it.